Customer screening
Bring identifying details and potential matches into one review workflow.
Explore this workflow ↗Transaction review
Give unusual transaction patterns a closer look.
Bring receipt information into your review process. Consider transaction details together with customer screening information, and investigate indicators that need explanation.
A practical approach
Give each review
the context it needs.
- Review receipts and supporting documents
- Consider transaction context alongside customer risk
- Keep supporting information available for review
Use these tools within your organisation's review and escalation process.
Gather the transaction and its supporting documents
Start with relevant, reliable information.
Review the details and any raised indicators
Consider the available evidence and any gaps.
Investigate discrepancies through your internal process
Keep the next action clear for your team.
Explore a connected workflow.
Read common questions ↗Match investigation
Look beyond a similar name. Review the details that matter.
Explore this workflow ↗Customer onboarding
Start each customer relationship with an organised review.
Explore this workflow ↗See the workflow
Get a clearer view of your next review.
Bring customer screening, review and record keeping into your compliance workflow.