Customer screening
Bring identifying details and potential matches into one review workflow.
Explore this workflow ↗Ongoing risk review
Keep important customer reviews on your team's radar.
Use monitoring requests and recorded screening information to organise follow-up work. Your team determines when a customer should be reviewed again and which findings need escalation.
A practical approach
Give each review
the context it needs.
- Organise ongoing monitoring requests
- Use risk indicators to inform prioritisation
- Revisit decisions when relevant information changes
Use these tools within your organisation's review and escalation process.
Identify customers needing follow-up
Start with relevant, reliable information.
Create and manage monitoring requests
Consider the available evidence and any gaps.
Review new information under your organisation's policy
Keep the next action clear for your team.
Explore a connected workflow.
Read common questions ↗Match investigation
Look beyond a similar name. Review the details that matter.
Explore this workflow ↗Transaction review
Give unusual transaction patterns a closer look.
Explore this workflow ↗See the workflow
Get a clearer view of your next review.
Bring customer screening, review and record keeping into your compliance workflow.