Match investigation
Look beyond a similar name. Review the details that matter.
Explore this workflow ↗Customer screening
Bring identifying details and potential matches into one review workflow.
Start with a name, date of birth and nationality. Review returned matches alongside your customer information before deciding what needs further investigation.
A practical approach
Give each review
the context it needs.
- Compare customer details with returned source records
- Examine match scores and identifying information
- Keep screening results available for later review
Use these tools within your organisation's review and escalation process.
Collect reliable customer information
Start with relevant, reliable information.
Run a screening and inspect potential matches
Consider the available evidence and any gaps.
Document the assessment and follow your review policy
Keep the next action clear for your team.
Explore a connected workflow.
Read common questions ↗Transaction review
Give unusual transaction patterns a closer look.
Explore this workflow ↗Customer onboarding
Start each customer relationship with an organised review.
Explore this workflow ↗See the workflow
Get a clearer view of your next review.
Bring customer screening, review and record keeping into your compliance workflow.